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We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with all tags attached and in its original packaging. You'll also need a receipt or proof of purchase.

To start a return request, you can contact us at sginpot2010@gmail.com. Please note that returned items will need to be sent to the following address: [ENTER RETURN ADDRESS]

If your return request is accepted, we will send you a return shipping label, along with instructions on how and where to send the package. We do not accept items sent back without a prior return request.

Bạn luôn có thể liên hệ với chúng tôi nếu có bất kỳ câu hỏi nào về việc trả lại hàng qua sginpot2010@gmail.com.

Damage and Issues  
Please check your order when you receive it and contact us right away if the item is faulty, damaged, or if you received the wrong item so that we can assess the problem and fix it.

Exceptions / Non-Returnable Items  
Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care products (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions or concerns about your specific item.

Sorry, we can't accept returns on discounted items or gift cards.

Exchanging items  
The quickest way to make sure you get the item you want is to return the item you have, and once your return request is accepted, make a separate purchase for the new item.

European Union 14-Day Consideration Period
Regardless of the above, if goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without having to justify it. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags still attached and in the original packaging. You will also need a receipt or proof of purchase.

Refunds
We’ll let you know once we’ve received and inspected your returned item and tell you whether your refund is approved. If approved, you’ll automatically get your refund back to your original payment method within 10 business days. Please note that your bank or credit card company might also take some time to process and post the refund.
If it’s been more than 15 business days since we approved your return request, please contact us at sginpot2010@gmail.com.